This division manages all entities of the Police Department, directed by Deputy Chief Steven Ewoldt, is
responsible for ensuring the department is serving the community in an appropriate manner. The Operations Division consists of Patrol, Investigations, 3 civilian support service
technicians. The Operations Division consists of the following units:
The Patrol unit consists
of 6 Sergeants supervising 35 Patrol Officers, 6 Reserve Officers, 5 Community Service Officers, and 1 support staff member. Basic responsibilities includes all calls for service and assistance, constant patrols of the community, and traffic enforcement.
Besides basic duties, Patrol personnel are also responsible for the following special programs:
- Traffic Unit
- Crime scene processing for the entire department.
- Bicycle Patrol
The Police Department has divided the Village into 4 areas called "beats." The formation of these "beats" was based upon the balancing of call loads within certain obvious geographical markers. Each beat has a Sergeant to coordinate six officers assigned to assist the residents in their "beat." The beat officers meet bimonthly to discuss the needs and issues concerning their beats, such as methods that can be utilized to reduce crime, identification of problem areas, meeting and talking to the residents, recommendations to physical changes to a neighborhood, (additional lighting, changes in traffic flows, parking changes, etc.).
The Investigations unit consists of Sergeant George Pappas, 4 Investigative Detectives, 2 School Resource Officers, 2 Special Operations Officers, and a civilian Police Services Specialist.
A School Resource Officer is assigned to the two school districts located within the Village. He is responsible for conducting educational classes in drug, alcohol, and gang awareness with the children through the DARE program as well as having investigative responsibility over all crimes that both occur at the school with the children or off campus that affect the children. Additionally he acts as a Community Based Policing problem solver for all problems at the schools such as parking, traffic flow, etc. that would affect them. Currently Officer Michelle Cahill is the liaison for both District 15 and District 16. As of August 2008, we also have a District 87 high school Liaison, Officer Mark Guerrero, who rotates between Glenbard East, Glenbard North and Glenbard West.
Citizens Police Academy (CPA) - Training citizens about the Police Department and its partnership with the community.
Special Operations Officers are responsible for undercover and tactical responses for gangs, illegal drugs, and gun activity that occur in the Village. These officers are responsible for unmarked and non-uniform patrol in problem areas including special surveillance areas. If you feel that you have a tip or know of a crime, but wish to remain anonymous, call the Glendale Heights Police Department's Anonymous Tips hotline, at 1.630.260.6025.
Investigation Personnel can be reached at 630.260.6020.