All residential rental properties in the Village are required to be licensed and inspected annually. The Village of Glendale Heights Rental Property Crime Prevention Partnership Program, administered by the Community Development Department, requires those who own such properties to submit an application every year for a rental license. The fees for this license vary with the type of property being rented. The license application and fees are due by February 1st of each year, and expire on January 31st of the following year. Late fees are charged each month that a license is not obtained.

Regulations for all landlords and/or owners who rent or lease single-family or multiple-family dwelling rental properties require that each applicant review the Village of Glendale Heights Rental Property Crime Prevention Manual and acknowledge their understanding and compliance with the requirements. An Acknowledgment of Understanding and Compliance form, confirming compliance with the review requirement of the code, must be completed and submitted to Community Development to obtain the license.

NOTICE: Community Development Cloudpermit Online Rental Licensing
Single Family (House/Townhouse/Duplex $300.00) & Single-Family Condominium (Condo $200.00) Properties

Cloudpermit - Log In

Beginning January 1, 2025 all applications to license NEW SF/SFC rental properties will be required to utilized the Village's Cloudpermit Online Rental Licensing system.

Existing rental licensed properties renewing will be receiving instructions for submission using the Online system in the annual renewal mailing sent in November. Those receiving renewal notices can begin applying in Cloudpermit upon receipt of the renewal notice to establish an account and create the 2025 record.

Here is a link to a presentation to assist with the online application.

1. Cloudpermit License Customer Registration and Application Guide
2. Cloudpermit Rental License Submission to Issuance
3. Cloudpermit Rental License Customer Pay Phase

NOTE: Multi-Family properties will use the standard renewal submission process as in the past. As the 2025 renewal is processed by our staff, an email from Cloudpermit registration will be sent to applicants to reply to. Please ensure email address information is accurate and legible.

See Multi-family renewal information after Single Family details below.

A link to the manuals and forms are provided below and can be used to assist with the preparation for Online application. Printed copies of the manual and forms are available upon request to the Community Development Department. Once a landlord and/or owner has completed the Acknowledgment of Understanding and Compliance form, a copy will be maintained on file with the Community Development Department as a record of compliance with the requirements of the Village Code. An Online Acknowledgement form sign off will be provided in the Online system replacing the need to provide scanned in electronic files on the Acknowledgement using the Cloudpermit system.

In addition, regulations also require the addition of a Lease Addendum to all leases or rental contracts for single-family or multiple-family dwelling rental properties in Glendale Heights. This form will be available on the Village website for landlords to download and include with their lease as required by ordinance. A link to the form is in Cloudpermit as well.

Click on the following links to view the single-family or multiple-family information and manuals.

• Single-Family Residential Rental Properties Manual
• Multiple-Family Dwelling Rental Properties Manual

Click on the following links to download for viewing and printing.

• Acknowledgment of Understanding and Compliance Form
• Lease Addendum
• Sample Rental Inspection Form

Click on the following links to view downloadable application information. These forms can be used to prepare information to complete the online submission. Single Family is online. Multi-Family is currently submitted by mail for staff entry in Cloudpermit. If an application is mailed in for staff to complete Multi-Family, an online account will be required before a license can be issued via a Cloudpermit email. Accurate and legible email information is required.

• Single-Family Rental Application
• Multiple-Family Rental Application (New Owner)
• Multiple-Family Rental Application (Renewal)

Click on the link below to view the meeting calendar for Landlord and Manager Meetings.

• Rental Property Crime Prevention Partnership Landlord and Manager Meetings

Renewals Single Family Classification

Established Rental Licensees holding a current business license with the Village of Glendale Heights will be mailed a rental license renewal notice/invoice annually in mid-November to use for 2025 online registration. After the 2025 Renewal period, future renewal notices will be provided using the email notification process in the online system.

Single Family category applicants will find the Cloudpermit Login / Create Account link included in the information mailed to them. Cloudpermit - Log In. As with the traditional mail in response, applicants must enter valid current information to complete the application phase of the Cloudpermit renewal process. (See the presentation link for more submission details.)

DO NOT SEND 2025 SINGLE FAMILY LICENSE APPLICATIONS VIA THE RENTALLIC@GLENDALEHEIGHTS.ORG EMAIL. IT WILL BE RETURNED WITH NOTIFICATION TO SUBMIT USING THE CLOUDPERMIT SYSTEM.

Here is the basic outline of the Cloudpermit online process.

• The Single Family Rental License Renewal notices will be mailed in early November with information about Cloudpermit and the requirement to use the online system to renew.
• Cloudpermit will allow applicants to apply, view, update, renew, pay and communicate with Community Development online regarding their individual rental properties.
• The system will eliminate the annual mailing of notices, while improving reminder notification of a pending renewal period by sending automated email notices.
• Applicants will create a Cloudpermit account at the login/create account page to start.
• The system browser address will be provided in the renewal notification mailing, as well as available here on the Community Development Rental Licensing webpage. Cloudpermit - Log In
• Applicants will follow the prompts in the Create Account steps.
• See the step-by-step tutorial presentation above.
• The user account will be the base account for Cloudpermit activities.

• Step one is to apply per rental property in Cloudpermit.
• Once an account is established, follow the prompts to "Create Your First Application".
• Select the State (Illinois) and City (Glendale Heights).
• Choose a Category or type of rental (Single Family Dwelling or Single Family Condo).
• Check the Cloudpermit "Good to Know" information for your Category before proceeding to ensure using the correct license application.
• Choose a "Work Type" (New).
• Choose a "Work Target" or specific fillable application type (Single Family Rental).
• Enter the property address to be licensed.
• Enter required applicant and owner information.
• Complete the Application Form (A fillable form formatted based on the traditional paper renewal form.)
• Attach any needed information based on the submission.
• Attachment files are easily dropped into a property record while using Cloudpermit.
• Follow the prompts to sign and submit an application for the first step in the licensing process.

• Step two is the Staff Review of applications.
  • The application will be sent to Community Development for staff to review for completeness.
  • Once approved, notification and invoice will be sent that license fee can be paid.
  • Unapproved applications will result in email notification that the submittal must be updated, attachments may be required and resubmitted via Cloudpermit.

• Step three is payment and issuance of the license.
• Online payment will be available in Cloudpermit through a link to the authorized payment processing service.
• Applicants will be redirected to the "Converge" online payment service website to pay and then returned to Cloudpermit.
• As was the case with our prior online payment service, there is a 3% service charge.
• Upon online payment, notification that the Rental License is issued will be emailed from Cloudpermit with a copy of the Rental License.
• Online payment receipt and delivery of the license will take place promptly.
• Using the online method, once the application has been approved in the review step, will speed up completion of the renewal process resulting in applicants getting quick access to their license.
• Non-online payments can be submitted; however:
• A Cloudpermit account and license application must be established in Cloudpermit by an applicant to make payment.
• Payments/Checks must include the rental property address and license application number designated in Cloudpermit for submitted applications.
• Community Development staff will provide assistance as needed.
• Do not make online payments for licensing using other Village online systems, such as Lock Box or the PO Box for Lock Box payments. Errors in the payment process could result in penalties.

• Step four relates to scheduling inspections during the rental year.
• If your property has not scheduled an inspection in the prior year, you need to call the Community Development office to speak with an inspector.
• If you have passed the prior year's inspection and received authorization from an inspector you should follow the specifications set forth in your inspection notes.

Renewals Multi-Family Classification

Upon receipt of the 2025 Multi-Family Rental Renewal license renewal form, owners/agents are requested to carefully review the information listed, mark changes, complete the form as instructed, sign and return it along with payment in the self-addressed envelope to:

Village of Glendale Heights
ATTN: Community Development
300 Civic Center Plaza
Glendale Heights, IL 60139

Checks or online payment receipts must be attached to mail in or counter drop off submissions. If choosing fax and email submissions, you must include the online payment receipts. Email attachments must use PDF file formatting.

The annual Multi-Family Rental Renewal Notice/Invoice you receive in the mail is the required return form. If you have questions or concerns about the invoice and for more information, please contact Community Development at 630.260.6030.